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FAQ

The Ins And Outs of How We Do Business

  • How do book recurring cleanings?
    Before completing booking, select the "Schedule Recurring Cleanings". You will then be given login information to manage your recurring cleaning dates.
  • Can I add services last minute?
    If time permits in our cleaners schedule, it's no problem. Simply ask your cleaner and they will oblige, if possible.
  • What areas do you service?
    We serve Austin, West Lake Hills and Barton Creek. However if you're a little outside of these areas, we may be able to accommodate you. Reach out to us directly at mike@soulmaids.love for confirmation.
  • Can I make a payment over the phone?
    You can schedule your cleaning over the phone, no problem. We will then email your confirmation. For your security, we do not process payment over the phone. Once you receive scheduling confirmation, you will be directed to add payment for your appointment.

What Services are Included in Standard Cleaning?

kitchen
cleaning

bathroom
cleaning

Refrigerator Exterior Wiped Down and Windexed or Polished

Stove Cleaned Inside/Out

Microwave Washed and Disinfected Inside/Out

Sinks Washed and Disinfected

Faucets Washed and Polished

Kitchen Counters Fully Washed and Disinfected

All Counter Items Dusted Off or Wiped Down

Small Appliances Wiped Down

Shower Washed and Hard Water Stains Removed from Glass and Glass Doors

Tubs Cleaned and All Walls Scrubbed

Counters and Sinks Fully Washed and Disinfected

All Items Dusted Off or Wiped Down on Counters, Sinks, Tubs and/or Showers

Faucets Cleaned and Polished

All Mirrors Light Fixtures Cleaned

Toilet Fully Washed and Disinfected

Floors Swept and Mopped

Floors Swept and Mopped

bedrooms, Living room, office & more cleaning

Furniture Dusted Off in Bedrooms, Kitchen, Bathrooms, Hallways, Laundry Area,  Living Room and Dining Room 

Beds Linens Changed and Bed Made

All Glass Tables Cleaned and Windexed

Carpets Vacuumed

Floors Swept and Mopped

Washer and Dryer Wiped Down

All Trash Cans Emptied

Main Door Entrance Wiped Down

What Services are Included in Deep Cleaning?

deep cleaning

Clean Baseboards

Vacuum and Detail Stairs

Exterior Appliance Cleaning

Interior Furniture Cleaning

Cleaning Interior Windows

Cleaning Inside Fridge

What Services are Included in Move In/Out Cleaning?

Move in/out

Toilets Scrubbed Clean, Disinfected

Shower and Tub Scrubbed Cleaned

Sinks Hand-Washed, Sanitized

Shower Glass Cleaned

Mirrors Cleaned and Shined

Fixtures Cleaned and Shined

Tile Scrubbed and Cleaned

Remove Trash Throughout

Remove Dust from Blinds

Remove Dust from Ceiling Fans

Remove Cobwebs High and Low

Hand-Wash Window Sills and Sashes

Hand-Wash Front Door Glass, Both Sides

Hand-Wash Sliding Glass Doors, Hand Wipe the Tracks

Sweep Clean Porches and Steps

Stairways Cleaned, Vacuumed

Wash Wood Floors, Tile Floors, Vacuum carpets

Clean and Sanitize the Interior and Exterior of the Oven

Clean and Sanitize the Interior and Exterior of the Fridge

Clean and Sanitize Interior and Exterior of Microwave

Hand-Wash the Interior and Exterior of Cabinets

Hand-Wash the Interior and Exterior of Drawers

Hand-Wash Backsplash

Hand-Wash Counters

Hand-Wash Stove

Hand-Wash Light Switch Plates

Hand-Wash All Exposed Baseboards

Hand-Wash Door Frames, Door Jambs, and Doors Themselves

Billing & Pricing

Simplified pricing for your convenience

Payments Accepted

We accept all major credit cards - all payments are processed online for your convenience.

Cancellation Policy

Need to cancel? No problem. Cancel before 5pm the day prior to your booking, free of charge. This allows our cleaners time to refill their calendar. Cancellations after 5pm the day prior will be charged the full fee.

Satisfaction Guarantee

We are in the business of making you happy. Should we ever fall short, we will refund our fee. 

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